ShippingDo you ship internationally?
Yes, we ship worldwide. Shipping cost and delivery time are calculated and shown at checkout based on your delivery address and chosen courier speed.
ArtworkCan I upload my own design?
Yes — upload your artwork (PNG/PDF, 300 DPI recommended with transparent background) directly on the product page or through our custom design studio.
Design ServiceCan you design something for me if I don't have my own artwork?
Yes — our in-house atelier custom design service covers full concept creation. Describe your vision or send reference moodboards and we will generate a digital proof for your approval.
ProductionHow long does production and shipping take?
Standard artisan production takes 3–5 business days. Tracked courier shipping takes 2–5 business days depending on destination, with expedited express options available at checkout.
SizingWhat sizes are available?
All luxury blanks are available in unisex sizing from XS through 3XL. Detailed garment measurements and tailored boxy fit recommendations are available on every product page.
ReturnsWhat's your return/exchange policy?
Custom and personalized items are final sale once the digital proof is approved, unless there is a verifiable manufacturing or fabric defect. Non-custom collection pieces can be exchanged within 30 days of delivery.
ProofingWill I see the design before it's printed?
Yes — 100% guaranteed. Every custom order receives a personalized 1-on-1 digital proof with precise placement, sizing, and color grading before physical production begins.
MaterialsWhat material are the hoodies and sweatshirts made from?
Our hoodies and sweatshirts are crafted from custom-milled 350 GSM heavyweight fleece (80% combed cotton / 20% polyester blend), featuring double-lined hoods, drop shoulders, and plush brushed interiors.
Production & Return Policy Summary
- Production Window: 3–5 business days artisan craftsmanship.
- Digital Proofs: 100% complimentary digital mockup preview before printing.
- Return Guarantee: Custom items final sale (unless defective); non-custom items 30-day exchange window.
Sizing & Fabric Specifications
- Available Sizes: Unisex XS, S, M, L, XL, 2XL, 3XL.
- Hoodie & Crewneck Fabric: Heavyweight 350 GSM 80/20 Cotton-Poly Fleece.
- T-Shirt Fabric: 240 GSM 100% Combed Ring-Spun Cotton.
Custom Design Service
Still have questions or ready to place a custom order?
Our bespoke design team is available to review your artwork and prepare your complimentary digital proofs.